Strathallan School approached Boxfish requesting Utility Dispute Resolution Support in relation to two disputed utility invoices. The first related to a historic billing issue on the main incoming water meter at the school with the second being an ongoing, overbilling error linked to the use of estimated reads on one of their electricity supplies.
Boxfish used our Utility Dispute Resolution Support know-how and supplier connections to escalate both issues beyond the front-line compliant handlers, up to the executive level for resolution.
Our approach was to carefully collate and analysis multiple years of consumption profile data from the water and electricity meters, and combine this with the correct application of industry codes to prove that the issues were down to internal supplier mistakes.
Having worked with Boxfish for over a decade, we knew they had the Utility Dispute Resolution Support expertise and technical know-how to challenge these incorrect invoices. They seamlessly integrated into the initial challenge we had raised with the suppliers and from there, managed the whole process to a satisfactory outcome. They kept us informed at each stage in the process, communicating the details of a very technical dispute in plain, concise language that has helped cement the relationship even further. Boxfish are the team to turn to if you have a utility dispute.