Strathallan School approached Boxfish requesting Utility Dispute Resolution Support in relation to two disputed utility invoices. The first related to a historic billing issue on the main incoming water meter at the school with the second being an ongoing, overbilling error linked to the use of estimated reads on one of their electricity supplies.
Boxfish used our Utility Dispute Resolution Support know-how and supplier connections to escalate both issues beyond the front-line compliant handlers, up to the executive level for resolution.
Our approach was to carefully collate and analysis multiple years of consumption profile data from the water and electricity meters, and combine this with the correct application of industry codes to prove that the issues were down to internal supplier mistakes.