Situation
Fleming Homes had recently undertaken a meter exchange at their new manufacturing site. While the physical exchange went to plan, and the new account was opened successfully, the electricity supplier didn’t close out the old account meaning that the supply contract for the new meter was set up on an out of contract basis.
Solution
After multiple attempts to get the supplier to close the old account, Fleming Homes has exhausted all avenues to achieve a resolution and so decided to engage Boxfish to find a satisfactory resolution.
Our disputes team investigated the issue and identified multiple supplier failures against the industry codes of practice, and working with our dedicated supplier Account Manager contact, we were able to finally get the old account closed successfully. From there we were also able to recontract the supply onto market leading rates.