Overview

Norwood Properties is an independent practice of Chartered Surveyors and Property Consultants, based in Yorkshire but operating throughout the UK.

Situation

Norwood Properties were involved in a dispute with their water supplier over a backbill. They asked us to help them resolve the issue.

Solution

When we were appointed, disconnection proceedings were already underway. We immediately arranged for the account to be placed on hold, then began the complex negotiations. During this time, we were able to achieve a significant reduction on the balance owed, and we also secured a long-term payment plan for our client.

Result

65%
Reduction of backbill
£10k
Saved on water charges

Boxfish were a massive help in negotiating a settlement over a protracted dispute relating to our water supply charges. We have no doubt that the settlement would not have been achieved without their specialist industry knowledge and tactical awareness in driving the negotiations. I would have no hesitation in recommending Boxfish to clients who find themselves involved in complex commercial utility disputes.

Johnnie Dickinson, Partner

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