Having seen rapid expansion of the nurseries in recent year, the management team at Kirktonholme were spending too much time and resource on managing their utilities across the expanding portfolio.
However, having had a bad experience with a broker in the past, Kirktonholme were reluctant to outsource this important activity to a third party.
Boxfish’s Utility Management Support was the solution the client was looking for.
A mutual contact referred Boxfish to the Kirktonholme team, and we agreed that it would be best to start the Utility Management Support by focusing on the client’s water contracts and build the relationship from there rather than look to move everything from day one.
Our expert team took over responsibility for the procurement of the water contracts, ongoing bill validation, contract, and supplier management and other ad-hoc support.
Feedback from the client was that our Utility Management Support delivered what we said it would and in a completely transparent, impartial, and independent manner.
This gave them the confidence and assurances that Boxfish were the right partner to extend the Utility Management Support across their gas and electricity contracts too.
Boxfish do what they say they will, and we’re delighted that we found them as it wasn’t sustainable to continue managing all the varied aspects of our account in house. They reduced the amount of time that our staff spend dealing with suppliers and complex queries and have identified significant savings through their comprehensive full market utility procurement and detailed bill validation support. We initially took a chance on them and we’re delighted we did because as we grow, it’s great to have a company like Boxfish as part of our team.