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We're hiring

Due to an influx of new and exciting client wins, we are expanding our friendly Client Services team at Boxfish—a leading independent utility consultancy, based in the West End of Glasgow.

Client Services Advisor

The role

We’re looking for an enthusiastic Client Service Advisor to join our young, vibrant and high-performing team that delivers first-class service and industry-leading results.

Following your training, you will have the option to work from home or in our newly refurbished offices, which are just a 5-minute walk from Exhibition Centre Train Station and a stone’s throw from the trendy Finnieston thoroughfare. You will be managing a diverse portfolio of clients; answering calls and responding to enquiries; and assisting with client billing or supply queries, alongside the expert support of our Energy Consultants.

The role will initially be for 15 months and will hopefully lead to a full-time contract.

If you have a positive attitude, an analytical mind, a keen eye for detail, and previous experience working in a fast-paced, customer-focused environment—we want to hear from you.

We’re an ambitious company, and we expect a lot—but we also give a lot in return. You’ll be rewarded with a competitive salary, training to expand your skill-set, and opportunities to advance; if you choose, you can train for an Analyst role, and eventually a Consultant role, as both your experience and our business grow.

Sound like your kind of job? Let’s dive in…

The person

We’re looking for someone who is:

  • A people person and a team player;
  • A problem-solver with an analytical mind;
  • Outgoing with plenty of positive energy;
  • Organised with eagle-eyed attention to detail;
  • Ambitious and willing to learn new skills;
  • Always able to deliver first-class customer service, with a friendly and helpful telephone manner.

The requirements

As a successful applicant, you will have:

  • Excellent numeracy skills, for working with bills and complex numerical queries (essential);
  • A high level of literacy, for corresponding with clients (essential);
  • Experience working in a similar role, e.g. for an energy or water supplier (essential)
  • Experience working with databases (essential);
  • Proficiency in Microsoft Excel and Microsoft Office (essential);
  • Experience working in a fast-paced, customer-focused environment (desirable);

Now the detail…

We offer a very competitive salary which is dependent on experience, 28 days of holiday, and plenty of opportunities for training and development—and that’s just for starters.

We know it can be hard to take time off work, so the first interview will be by telephone and will be arranged at your convenience. In the first instance, please apply online with your story and relevant work info to newjobs@weareboxfish.com

 

Closing date for submission:
9 OCTOBER 2020

GET STARTED FOR FREE

Fill in the form or call us on 0141 226 8525 to get your free, no-obligation review.

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